Privacy Policy

Effective Date: May 19, 2026

Outlook Chiropractic & Wellness respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact our office, or use our services.

1. Business Information

Outlook Chiropractic & Wellness
5300 Northland Dr NE, Suite F
Grand Rapids, MI 49525
Phone: (616) 608-6475

2. Information We Collect

We may collect personal information when you:

  • Fill out a contact form
  • Request an appointment or consultation
  • Call, email, or communicate with our office
  • Use our website
  • Provide information during patient intake or care

The information we may collect includes:

  • Name
  • Phone number
  • Email address
  • Appointment details
  • Health-related information you choose to provide
  • Any message or information submitted through our website
  • Website usage data, such as browser type, device information, pages visited, and general location data

3. How We Use Your Information

We may use your information to:

  • Schedule and confirm appointments
  • Respond to questions or requests
  • Provide chiropractic and wellness services
  • Communicate with you about your care
  • Send appointment reminders or office updates
  • Improve our website and services
  • Maintain business and legal records
  • Comply with applicable laws and healthcare requirements

4. Health Information and HIPAA

As a healthcare provider, Outlook Chiropractic & Wellness may collect and maintain protected health information. Health-related information may be subject to the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.

Any protected health information collected as part of patient care will be handled according to our HIPAA Notice of Privacy Practices and applicable federal and Michigan healthcare privacy laws.

5. Text Messages, Calls, and Emails

If you provide your phone number or email address, we may contact you about appointments, consultation requests, reminders, follow-ups, or other office-related matters.

By providing your mobile number, you agree that we may contact you by phone call or text message for healthcare, scheduling, or service-related purposes.

Mobile details and personally identifiable information will not be shared with third parties for marketing purposes.

You may opt out of text messages at any time by replying STOP, or you may contact our office directly.

6. Sharing of Information

We do not sell your personal information.

We may share information only when necessary, such as with:

  • Healthcare providers involved in your care
  • Billing, scheduling, or administrative service providers
  • Technology vendors that help operate our website or office systems
  • Legal, regulatory, or government authorities when required by law
  • Other parties with your written permission

Any third-party service providers we use are only permitted to use information as needed to provide services to our office and must protect the information appropriately.

7. Website Cookies and Tracking

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve user experience.

Cookies may collect information such as pages visited, time spent on the site, browser type, device type, and general location information. You can adjust your browser settings to refuse or delete cookies.

8. Third-Party Links

Our website may contain links to third-party websites, such as booking tools, review platforms, payment platforms, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email, or electronic system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to certain personal information we have about you
  • Ask us to correct inaccurate information
  • Request that we limit certain communications
  • Request information about how your data is used
  • Opt out of marketing communications, if any

For health information protected by HIPAA, please refer to our HIPAA Notice of Privacy Practices for additional rights regarding your medical records and protected health information.

11. Children’s Privacy

Our website is not intended to collect personal information from children under the age of 13 without consent from a parent or legal guardian. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

12. Michigan Residents

Outlook Chiropractic & Wellness is located in Michigan and follows applicable federal and Michigan privacy, healthcare, and consumer protection laws. Any disputes related to this Privacy Policy will be handled according to applicable laws in the State of Michigan.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Outlook Chiropractic & Wellness
5300 Northland Dr NE, Suite F
Grand Rapids, MI 49525
Phone: (616) 608-6475

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